Privacy Policy

1. Who we are

SS Exim operates this website to provide information about electrical, IoT, BMS and related engineering products and services. For privacy questions or grievances, contact us at info@ss-exim.com.

2. Personal data we collect

When you submit our contact or quotation form, we may collect your name, company or organisation, city or location, email address, phone number, product or service interest, and the project details or message you provide.

3. Why we use this data

We use enquiry data to respond to quotation requests, provide technical or commercial information, communicate about your requirement, maintain business records, prevent misuse of the form, and comply with applicable legal obligations.

4. Web3Forms processing and delivery

Website form submissions are transmitted through Web3Forms and delivered to SS Exim at info@ss-exim.com. Web3Forms acts as a service provider for form processing and may process or retain submission data under its applicable service terms and privacy practices.

5. Retention

SS Exim keeps enquiry information only for as long as reasonably necessary to respond to the enquiry, support an ongoing customer or supplier relationship, maintain quotation and business records, resolve disputes, or meet legal and accounting requirements. Records that are no longer required are deleted or securely disposed of in accordance with our operational practices.

6. Sharing and sale of data

We do not sell personal data. We may share data only with service providers needed to operate the website or process enquiries, with professional advisers where necessary, or where disclosure is required by law.

7. Cookies and analytics

The website may use Google Tag Manager and Google Analytics 4 after analytics configuration is activated. These tools may collect device, browser and usage information to help us understand site performance. Applicable consent controls should be configured where legally required.

8. Your rights under the Digital Personal Data Protection Act, 2023

Subject to the Digital Personal Data Protection Act, 2023 and rules in force, a Data Principal may request information about processing, correction or completion of personal data, erasure where applicable, and grievance redressal. Requests should identify the relevant enquiry so we can verify and respond appropriately.

9. Grievance Officer / contact for privacy requests

SS Exim — Data Protection & Grievance Contact
Email: info@ss-exim.com
Phone: +91 70451 85111
Registered office: Paraiso Building, Thane, Maharashtra – 421204, India

10. Security

We use reasonable administrative and technical safeguards intended to protect enquiry information. No internet transmission or storage system can be guaranteed to be completely secure.

11. Changes to this policy

We may update this policy when our practices, service providers, or applicable laws change. The updated date shown above indicates the latest published version.